A Proposed Framework for Measuring Customer Satisfaction and Product Recommendation for Ecommerce
Published in International Journal of Computer Applications, 2016
Proposed a framework for e-commerce management to utilize unstructured text reviews of products for aspect analysis to derive insights and recommend products using those insights utilizing Natural Language Processing.
Recommended citation: Addepalli, Sree Lakshmi & Gowri, Sree & Kherajani, Monica & Jeshnani, Harsha & Khedkar, Sujata. (2016). A Proposed Framework for Measuring Customer Satisfaction and Product Recommendation for Ecommerce. International Journal of Computer Applications. 138. 30-35. 10.5120/ijca2016908757. https://www.ijcaonline.org/archives/volume138/number3/24362-2016908757